Professional Secretarial

Professional Secretarial & Administration Skills

This course provides students with a comprehensive introduction into Secretarial and PA work. It is ideal for gaining a recognised qualification and set of Secretarial skills to gain your first job as a Secretary or PA.

It provides a sound set of secretarial skills; builds confidence; enables early entry to job market through creating job readiness.

Course Duration

8 hours

Certifying Body

KHDA (Knowledge and Human Development Authority), Govt. of Dubai

Course Structure

  • Duties of a Secretary and the job role
  • Health and Safety in the office
  • Filing
  • Emails and email management
  • Time management and prioritisation
  • The purpose of the Office
  • Structure of Departments and Organisational structures
  • Mail management
  • Stationery – Stock Control
  • Telephone etiquette and procedure
  • Client care skills

Key Benefits

  • Provides a sound set of introductory office skills
  • Builds confidence
  • Enables early entry to job market through creating job readiness
  • Excellent value MS Office add-ons available

Who should attend?

  • People from other sectors looking for a career change
  • Existing PA’s looking to consolidate their skills and obtain certification
  • Company employees looking for consolidation training












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