Customer Service & Sales Courses

CUSTOMER SERVICE EXCELLENCE

12
Hours
English
Arabic
Malayalam

WHAT IS IT?

In today’s competitive marketplace providing a high level of customer service is no longer simply a good idea, it’s a necessity for the organisation’s continued survival. Customer service courses equip learners with skills and behaviours that ensure high quality customer experiences at every point of contact with the business.

COURSE OBJECTIVE

Our Customer Service Excellence Training Course gives you the skills to deliver the highest standards of service time and time again. Through targeted topics and tried-and tested-techniques, it guides you on how to develop a positive, friendly and professional approach.

Put these techniques into action to build valuable and enduring relationships between customers and a business or a brand.

CREATIVE THINKING

8
Hours
English

WHAT IS IT?

This course explores ways on how you can train and develop your creative side no matter what your level of creativity is. A step-by-step programme is also included in this to help you lead your creative meetings effectively.

COURSE OBJECTIVE

  • To improve innovation and develop creative thinking in your workplace.
  • To develop creativity, innovation and lateral thinking – for individuals and work teams.

RETAIL SALES TRAINING

12
Hours
English

WHAT IS IT?

The retail industry is changing at a pace never before experienced and the differences in the skill-set required to be a “complete retail manager” versus that to be a specific retail specialist are dramatic. Middle East retailers deal with increased levels of competition, market sophistication, the growth of the internet, new forms of technology and consumers who are looking for better value together with higher quality service. Staying on top requires retail professionals to be nimble, analytical and educated with regard to the challenging and ever-changing retail environment.

COURSE OBJECTIVE

This program will expose participants to learn not only about the strategic approaches to challenging situations, but also about the hands-on, tactical implementations of these strategies.

SELLING TECHNIQUES

7
Hours
English
Arabic
Malayalam
Hindi

WHAT IS IT?

Selling Techniques is aimed at more advanced salespeople and will focus on improving their skillset and allowing them to become the best possible at their jobs. This Advanced Selling Techniques training programme will give delegates the tools to win more deals and build the loyalty of existing customers.

COURSE OBJECTIVE

  • This programme is designed to provide delegates with a comprehensive overview of how to win more sales and build long term profitable partnerships with your clients and customers.
  • Delegates also learn how to build profitable relationships with clients, how to control conversations, develop negotiation tactics and write effective proposals.

NEGOTIATION SKILLS

7
Hours
English

WHAT IS IT?

The Negotiation Skills course is designed to help participants learn how to negotiate with confidence and win mutually profitable deals. The negotiation techniques that participants will learn will drive increased sales while maintaining trustful, long-lasting relationships.

COURSE OBJECTIVE

It uses a highly practical training approach to give you the insights and confidence needed to:

  • Swiftly reach mutually agreed conclusions with appropriate strategies and tactics
  • Avoid making concessions & use bargaining strategies to reach the best outcomes
  • Maintain a positive atmosphere & good relationships with customers or suppliers
  • Negotiate confidently according to a well-planned and well-structured model