In this Secretarial and Administration Training Course, you will learn how to expand the network as a Secretary/PA and build relationships, self-confidence, and respect along with the strategies that are required for the effective management of the business arrangements. It will also focus on the Secretarial skills required at every level of this fast-paced position.  Every company/organization needs well-trained and effective administrative staff, who are well acquainted with local information and know state-of-the-art practices in office administration. 

This Secretarial and Administration Training course provides students with a comprehensive introduction to Secretarial and PA work. It is ideal for gaining a recognised qualification and set of Secretarial skills to gain your first job as a Secretary or PA. It provides a sound set of secretarial skills; builds confidence; enables early entry to the job market through creating job readiness. 

Course Duration

8 hours

Certifying Body

KHDA (Knowledge and Human Development Authority), Govt. of Dubai

Course Structure

• Duties of a Secretary and the job role
• Health and Safety in the office
• Arrange meetings and take care of the paperwork
• Formal emails and email management
• Time management and prioritisation
• The purpose of the Office
• Structure of Departments and Organisational structures
• Mail management
• Stationery – Stock Control
• Telephone etiquette and procedure
• Communicate confidently and effectively
• Client care skills

Key Benefits

• Provides a sound set of introductory office skills
• Builds confidence
• Enables early entry to the job market by creating job readiness
• Excellent value MS Office add-ons available
• Learn to effectively manage your work, your subordinates and your boss
• Personal communication skills

Who should attend?

• People from other sectors looking for a career change
• Existing PA’s looking to consolidate their Secretarial skills and obtain certification
• Company employees looking for consolidation training