Internet & Email Etiquette

This Email Etiquette training course provides participants with the skills and techniques necessary for managing emails and writing them professionally using effective email structures. Participants will learn how to consider who the recipients are and to write for them, how to format and structure the email for clarity, how to proofread and other related “netiquette.”

Course Duration

4 hours

Certifying Body

KHDA (Knowledge and Human Development Authority), Govt. of Dubai

Course Structure

  • Introduction to Email Etiquette
  • Create Structure for Success
  • Rules of Thumb
  • Grammar Perfect
  • Formatting your Email Message
  • Broadcast Emails
  • Polishing Your Cyber-manners
  • Netiquette Guidelines 

Key Benefits

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of ’email estate’
  • Understand ‘netiquette’

Who should attend?

  • Anyone who uses email and internet