Retail Sales Training

Retail Sales Training

Transform your sales professionals into talented individuals who provide excellent customer service and deliver on challenging sales targets with our sector specific retail sales training.

Our experts will develop your sales team through retail sales training courses designed to improve their customer service skills, sales closing techniques, customer loyalty and up-selling. All of this will combine to give your sales team the essential attributes we have identified as the qualities retail clients value most.

Our retail sales training programs will give your team the sector specific knowledge they need to provide excellent services that are perfectly suited to their client’s needs.

Course Duration

12 hours

Certifying Body

KHDA (Knowledge and Human Development Authority), Govt. of Dubai

Course Structure

  • It Starts with you
  • Consider the customer
  • Starting the sales process
  • Greeting
  • Needs analysis
  • Control the sale
  • Maximising Every Opportunity
  • Sales Psychology
  • Closing the sale
  • Repeat business

Key Benefits

  • Learn to create a great first impression
  • Learn to greet constructively & create a personal connection
  • Develop rapport & create warmth & openness
  • Ask effective questions to better understand client needs
  • Master active listening techniques
  • Learn to control the sale & lead a customer to becoming a buyer
  • Learn an amazingly simple and professional way of handling price shoppers
  • Learn 4 effective techniques for minimising & negating the need to discount

Who should attend?

  • Sales staff with no formal training or with no retail sales experience
  • Staff returning to work after a career break
  • Staff changing roles
  • Those who need a ‘skills refresher’
  • Retail sales managers
  • Area divisional managers












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